Terms & Conditions
A. General Business Policies
Company Legal Name:
Chaulaz Heritage Jewellery LLP
Registered Business Address:
Opp. Madhur Hall, Ground Floor & First Floor, C D House, Anandnagar Road, Ahmedabad, Gujarat – 380015
Age Restrictions:
By accessing or purchasing from this website, you confirm that you are at least 18 years of age or using the website under the supervision of a legal guardian.
B. Website Usage Rules
Intellectual Property:
All content on this website — including jewellery designs, product images, brand name, text, layout, and overall presentation — is the exclusive property of Chaulaz Heritage Jewellery LLP. Any unauthorised copying, distribution, or commercial use is strictly prohibited.
Prohibited Behaviour:
You agree not to misuse the website, interfere with its functionality, attempt unauthorised access, or engage in any activity that could harm, disable, or overburden the platform.
Jewellery Authenticity Disclaimer:
Each piece featured on our website is handcrafted. Slight variations in design, finish, or colour are inherent to artisanal work and should not be considered defects.
C. Product Information
Authenticity Guarantee:
All jewellery sold by Chaulaz Heritage Jewellery LLP is made from genuine materials. Each product undergoes detailed quality checks, and certificates of authenticity are provided wherever applicable.
Pricing Transparency:
All products on our website are listed as “Request for Price.” This ensures that pricing is provided individually based on current gold, diamond, and gemstone rates, design specifications, and availability. Prices are subject to change without prior notice.
Stone Variation Disclaimer:
Our collections often include Polki, Kundan, and natural gemstones that inherently feature inclusions, tonal variations, and unique natural characteristics. These are hallmarks of authenticity, not imperfections.
D. Order Acceptance Policy
An order is considered confirmed only when:
- Payment is successfully received (where applicable), and
- A formal confirmation email or message is issued by Chaulaz Heritage Jewellery LLP.
The company reserves the right to cancel or refuse any order at its sole discretion, including in cases of pricing errors, incomplete information, or suspected fraudulent activity.
All orders are subject to verification and security checks before final acceptance.
E. Payment Terms
Accepted Payment Methods:
We accept secure payments through authorised channels, including credit/debit cards, net banking, UPI, and approved digital wallets.
Currency:
All domestic transactions are processed in Indian Rupees (INR).
For international customers, pricing will be communicated in USD or equivalent foreign currency as per the prevailing exchange rate.
F. Liability Limitations
Jewellery Care Guidelines:
We are not responsible for damage caused by mishandling, exposure to chemicals or perfumes, or improper storage. Customers are advised to follow the jewellery care guidelines shared with their purchase.
Accuracy of Colours & Photos:
Product images displayed are professionally photographed; however, colours, textures, and finishes may appear slightly different due to lighting and individual screen settings.
G. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed under the laws of India.
All disputes or claims shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.
For international customers, transactions and related matters shall also be governed under Indian jurisdiction, unless otherwise mutually agreed upon in writing.