Privacy Policy

At Chaulaz Heritage Jewellery LLP, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us through any channel.

A. Company Information

Legal Registered Name: Chaulaz Heritage Jewellery LLP
Registered Address: Opp. Madhur Hall, Ground Floor & First Floor, C D House, Anandnagar
Road, Ahmedabad, Gujarat – 380015
GST Number: 24AARFC8388C1Z4

B. Data Collection

We collect personal information to provide you with a seamless shopping experience.
The types of information we collect include:

  • Personal Details: Name, email address, phone number, billing and shipping address
  • Payment Information: Collected securely via our payment gateways (we do not store
  • your card details)
  • Order & Communication Data: Purchase history, customer service interactions,
  • WhatsApp and Instagram DMs
  • Device & Usage Data: Browser type, IP address, cookies, and site activity for analytics
  • and performance

How we collect data:

  • Information entered in website forms or during checkout
  • Cookies and similar technologies
  • Browsing and shopping behaviour on our site
  • Interactions via email, WhatsApp, or social media (e.g., Instagram DMs)

C. Purpose of Data Use

We use your personal data for the following purposes:

  • Order Processing: To confirm, process, and deliver your purchases
  • Customer Support: To assist with inquiries, returns, and services
  • Personalisation & Marketing: To share updates, exclusive offers, and product
  • recommendations (with your consent)
  • Fraud Prevention: To protect our platform and your transactions from unauthorised
  • activity
  • Shipping & Fulfilment: To ensure timely and accurate delivery of your jewellery

D. Third-Party Data Sharing

We may share limited data with trusted third parties strictly for operational purposes, including:

  • Shipping Partners: (e.g., BlueDart, Delhivery, DHL, FedEx) for order deliveries
  • Payment Gateways: (e.g., Razorpay, PayPal, Shopify Payments) for secure payment processing
  • Marketing & Advertising Tools: (e.g., Meta, Google, Klaviyo) to send you updates or personalised ads
  • Analytics Platforms: (e.g., Google Analytics 4, Meta Pixel) to improve website performance and user experience

We do not sell or rent your personal information to any third party.

E. Cookie Policy

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences, analyse website traffic, and show relevant marketing content. By using our website, you consent to the use of cookies. You can disable cookies at any time via your browser settings, though some site features may not function properly.

F. Data Storage & Security

Your data is securely stored on Shopify’s servers, which comply with leading international data protection standards.

We implement strict administrative and technical measures to protect against unauthorised access, misuse, or loss of personal information.

We retain customer data only as long as necessary for business, legal, or tax purposes, after which it is securely deleted.

G. Customer Rights

You have full rights to:

  • Access the information we hold about you
  • Request corrections to inaccurate or outdated data
  • Request deletion of your personal information from our systems (subject to legal retention requirements)

To exercise these rights, please contact us at:
Email: chaulaz2407@gmail.com

H. Policy Updates

This Privacy Policy may be updated periodically to reflect business or legal changes. Updates will be posted on this page with the revised effective date.

Last updated: December 2025