Return & Exchange Policy

At Chaulaz Heritage Jewellery LLP, every piece is handcrafted with precision and care. We aim to ensure your complete satisfaction with each purchase.

A. Exchange Eligibility

• We offer exchange only — no monetary refunds.
• Exchanges are applicable only for unused products in their original packaging, along with the invoice and certificate of authenticity.
• Customised, engraved, or altered pieces are not eligible for exchange.

B. Exchange Window & Deductions

• Within 3 days of purchase: Full value exchange allowed.
• Between 4–7 days: Exchange allowed after GST deduction.
• After 8 days: Exchange allowed with labour and GST non-refundable.

C. Condition of Product

To qualify for an exchange, the product must be:

• Unworn and in original condition
• Returned with all original packaging, invoice, and certificates

D. Defective or Damaged Items

In the rare event of a manufacturing defect, please contact us within 3 days of delivery with clear photos or videos. Once verified, we will offer repair or exchange options accordingly.

E. Non-Exchangeable Items

• Customised or made-to-order jewellery
• Engraved, resized, or altered products
• Discounted or promotional items

F. Contact Information

For assistance with exchanges or product concerns, please reach out to us:

H. Contact Information

For any questions or assistance regarding returns, exchanges, or product concerns, please reach out to us — our team will be happy to help.

Email: chaulaz2407@gmail.com
WhatsApp: +91 93270 30280
Phone: +91 93270 30280